Documents⚓︎
Documents related to your product or product line represent one of the content units forming the product's knowledge base. As an Editor or Admin, you can upload one single file or an entire folder.
See here what types of files are supported here.
Tip
Documents can be uploaded as a single file or an entire folder.
Actions⚓︎
1. Preview⚓︎
This function simplifies document access by opening it in a sliding tab. This feature allows you to conveniently preview and read the document.
2. Download⚓︎
This function enables you to save documents directly to your devices
3. Edit⚓︎
This function prompts a dialog where you can edit the Document's title, change the visibility or add tags.
Title⚓︎
You can edit the document's Title, which will be displayed in the search results, although the original File name will also be shown in the Documents table.
Date created⚓︎
Every document is marked by default with the date it has been uploaded to the system. You can also change the date to the actual creation date of the document.
Visibility⚓︎
Setting the Documents' visibility to Private would make them visible to users from your organisation only. Public documents can be seen by anyone who has access to the product line they belong to.
Tags⚓︎
Adding tags to a document is a way to categorize or label it with relevant keywords or phrases that describe its content. Tags make it easier to find specific documents by filtering their search based on those tags. Editors and Admins can create tags by typing in the name of the tag you wish to create in the Tags bar from the Edit Metadata
dialog.
If a tag already exists, either previously created by you or your collegues it will be displyed in the list and can be selected and added to the document's tags.
Once tags have been added to documents, users can filter their search results by selecting one or more tags. This will show them only the documents that match the selected tags, making it easier to find what they are looking for. Tags can also be used to group similar documents together, providing a more organized and efficient way to access information.
Important
You can edit the document's metadata also after upload. All you have to do is click on the edit button in the Actions section of the Documents table.
4. Delete⚓︎
This function removes the document from your system
5. Share⚓︎
This function facilitates collaboration by allowing you to easily share documents with your colleagues. For my details about permissions, check out Link Sharing.
Status⚓︎
There are three Statuses a document can have:
Status | Description |
---|---|
PROCESSING | The documents are currently being uploaded. |
UPLOADED | The documents have been uploaded. |
EXTRACTED | The documents have been uploaded and extracted into the knowledge database. |
ERROR | The documents could not be uploaded. |
File Types⚓︎
We've expanded our system to support a wide range of file types for upload. Take a look at the list below to see which types are now supported:
Extension | File type |
---|---|
.aac | AAC audio |
.apng | Animated Portable Network Graphics (APNG) image |
.avif | AVIF image |
.avi | AVI: Audio Video Interleave |
.azw | Amazon Kindle eBook format |
.bmp | Windows OS/2 Bitmap Graphics |
.css | Cascading Style Sheets (CSS) |
.csv | Comma-separated values (CSV) |
.doc | Microsoft Word |
.docx | Microsoft Word (OpenXML) |
.eot | MS Embedded OpenType fonts |
.epub | Electronic publication (EPUB) |
.gif | Graphics Interchange Format (GIF) |
.htm, .html | HyperText Markup Language (HTML) |
.ico | Icon format |
.jpeg, .jpg | JPEG images |
.jsonld | JSON-LD format |
.mid, .midi | Musical Instrument Digital Interface (MIDI) |
.mp3 | MP3 audio |
.mp4 | MP4 video |
.mpeg | MPEG Video |
.odp | OpenDocument presentation document |
.ods | OpenDocument spreadsheet document |
.odt | OpenDocument text document |
.oga | OGG audio |
.ogv | OGG video |
.ogx | OGG |
.opus | Opus audio |
.otf | OpenType font |
.png | Portable Network Graphics |
Adobe Portable Document Format (PDF) | |
.ppt | Microsoft PowerPoint |
.pptx | Microsoft PowerPoint (OpenXML) |
.rtf | Rich Text Format (RTF) |
.svg | Scalable Vector Graphics (SVG) |
.tif, .tiff | Tagged Image File Format (TIFF) |
.ts | MPEG transport stream |
.ttf | TrueType Font |
.txt | Text, (generally ASCII or ISO 8859-n) |
.vsd, .vsdx | Microsoft Visio |
.wav | Waveform Audio Format |
.weba | WEBM audio |
.webm | WEBM video |
.webp | WEBP image |
.woff | Web Open Font Format (WOFF) |
.woff2 | Web Open Font Format (WOFF) |
.xhtml | XHTML |
.xls | Microsoft Excel |
.xlsx | Microsoft Excel (OpenXML) |
.xml | XML |
.3gp | 3GPPaudio/video container |
.3g2 | 3GPP2audio/video container |