Quick Start Guide: Virtual Assist Web (Web)⚓︎
This page will guide you through all you need to know to start using the ASMPT Virtual Assist Virtual Assist Web. If you need any questions or support, please contact us directly!
Step 1. Log into the Virtual Assist Web⚓︎
The Virtual Assist Web is accessible under: Visit the Virtual Assist Web
You only need your email and your ASMPT Virtual Assist password to log onto the system. Your email is normally your work email. You can find your password in the email you received inviting you to join your organization on ASMPT Virtual Assist (see below).
Need help finding your password or invitation email?
If you do not remember your password, you can reset it right on virtualassist.smt.asmpt.com. Simply click on "Forgot Password" and follow the instructions on the screen.
If you have not received an email inviting you to ASMPT Virtual Assist, please contact your colleagues who are working with it or request access here.
After you have your email and password, simply type them in and log in!
Step 2. Select a product line⚓︎
Once logged in, you will see an overview of the product lines that your colleagues have created.
Product lines represent the machines, plants or processes your organization supports which you work with every day. Product lines are there to give the ASMPT Virtual Assist system context - i.e. what are you asking questions about?
Before you continue, you have to select what product line you are interested in. You simply have to click on it and the context menu on the left of your screen will unfurl and you will be taken to the search screen.
Step 3. Ask a question⚓︎
Now all you have to do is ask what you want to know. Type in the search bar and press enter. ASMPT Virtual Assist will then go through your entire knowledge base and show you the most relevant results.
Below is a sample search interaction for the question How do I replace the DP drive on a CP 20 P2?
We can show you results from the following resources:
- Documents
- Tutorials
- Articles
- Expert Answers
In the future, we will also be able to show you results from your machine's logbook and much more!
Asking questions will give you better results
ASMPT Virtual Assist uses state-of-the-art NLP to understand what you are looking for and bring up the most relevant results. If you formulate your query as a question, it will yield better results.
Example
Instead of DP drive CP 20 P2, ask How do I replace the DP drive on a CP 20 P2?
Step 4. Give feedback⚓︎
ASMPT Virtual Assist can only get better if you give feedback! Feedback will be taken into account for the search algorithm and will even help your colleagues create better content for everyone in your organization.
You can give feedback in one of two ways:
Results not helpful
Clicking on Results not helpful will trigger a window that allows you to specify the reason you believe the provided Generative Answer is incorrect.
You have the option to choose from the checkboxes provided by our team and/or add your own thoughts regarding the results to your query, suggesting ways for improvement. Our team will get back to you as soon as possible with a solution.
Downvoting the Generative Answer
Downvoting the Generative Answer will prompt a window that enables you to choose reasons from a list provided by our team, or you can submit your own explanation for why you believe the answer is not correct.
