Quick Start Guide: Virtual Assist App (Mobile)⚓︎
This page will guide you through all you need to know to start using the ASMPT Virtual Assist. If you need any questions or support, please contact us directly!
Step 1. Download the Virtual Assist App⚓︎
The assistant is available for both Android and Apple devices in their respective app stores. They are free of charge to download. Simply click on the links below or scan them with your phone.
Google Play Store |
Apple App Store |
|---|---|
Once you've downloaded the app, simply open it.
Step 2. Log into the Virtual Assist App⚓︎
Once you open the Virtual Assist App, you will see the log in screen (see below).
You only need your email and your ASMPT Virtual Assist password to log onto the system. Your email is normally your work email. You can find your password in the email you received inviting you to join your organization on ASMPT Virtual Assist (see below).
Need help finding your password or invitation email?
If you do not remember your password, you can reset it right on virtualassist.smt.asmpt.com. Simply click on "Forgot Password" and follow the instructions on the screen.
If you have not received an email inviting you to ASMPT Virtual Assist, please contact your colleagues who are working with it or request access here.
After you have your email and password, simply type them in and log in!
Note you how you can request access if you have not yet received access to the application by your organization.
Step 3. Select a product line⚓︎
Once logged in, you will see our homescreen, prompting you to scan a machine or type the serial number of the machine in front of you.
If you do not yet have a serial number or machine QR code, don't worry, you can select a product line directly.
Product lines represent the machines, plants or processes your organization supports which you work with every day. Product lines are there to give the ASMPT Virtual Assist system context - i.e. what are you asking questions about?
Before you continue, you have to select what product line you are interested in. You can tap on the scanning image and then on the products panel on the top of the screen. Alternatively, you can tap on products directly on the home screen.
You will be in the products screen now. Simply select one from the list below, for example: SIPLACE SX Series.
You can follow the instructions illustrated below.
If you have a serial number or a machine QR code, things are easier. See below.
Already have a serial number or machine QR code?
If you already have a serial number or ASMPT Virtual Assist QR code, that means that your organization has been working with ASMPT Virtual Assist for a little bit longer. That's great! All your machine data should be available for you to access.
First, tap on the scan image. Next, you can type the serial number on the field provided. Alternatively, you can scan a ASMPT Virtual Assist QR code directly. Simply tap on the camera icon to enable the camera and point it right at the QR code. The app should identify your machine quickly.
Step 4. Ask a question⚓︎
You now have access to the entire documentation for the product line you have selected. Next is to actually ask a question.
Tap on the keyboard icon at the bottom of your screen. That will pull up our Virtual Assist App panel, on which you can type in what you want to know. You can also use the microphone icon to ask your question directly using your voice.
Now all you have to do is ask what you want to know. ASMPT Virtual Assist will then go through your entire knowledge base and show you the most relevant results. Try What is the torque for a CPP head?.
The results are illustrated below.
Step 5. Use the Search Screen⚓︎
Whenever we can, we will show you answers straight from your documentation. If you want to delve deeper, you can use filters and other features, available on the Search Screen. Tap on "See more Results" on the Virtual Assist App Panel or select the "Search" icon from the homescreen.
We can show you results from the following resources:
- Documents
- Tutorials
- Articles
In the future, we will also be able to show you results from your machine's logbook and much more!
Asking questions will give you better results
ASMPT Virtual Assist uses state-of-the-art NLP to understand what you are looking for and bring up the most relevant results. If you formulate your query as a question, it will yield better results.
Example
Instead of DP drive CP 20 P2, ask "How do I replace the DP drive on a CP 20 P2?"
Step 6. Give feedback⚓︎
ASMPT Virtual Assist can only get better if you give feedback! Feedback will be taken into account for the search algorithm and will even help your colleagues create better content for everyone in your organization.
You can give feedback in one of two ways:
Use "thumbs-up" to mark results that helped you⚓︎
If you found a result that helped you, you can give it a thumbs-up (see below).
A thumbs-up takes less than a second and it lets your colleagues know that this will be helpful to them too if they face a similar question. ASMPT Virtual Assist's algorithm will also take it into account: more thumbs-up reactions mean that this result will appear higher in search results in the future.
Report any missing data for your colleagues to close the knowledge gap⚓︎
Sometimes, ASMPT Virtual Assist will not find a suitable answer - or the answer might be slightly off. This can happen particularly due to a very broad query or missing data.
If you find that the search results are not helping you in the way that you need, you can click on Results not helpful at the top of the search results and give us details on what you were expecting (see below).
Your colleagues with an editor role, mostly from first-level support or hotline duty will act on your feedback and make sure that the information you need is available to you and your colleagues.