Search⚓︎

Product lines represent the machines, plants or processes your organization supports which you work with every day. Product lines are there to give the ASMPT Virtual Assist system context - i.e. what are you asking questions about? Before you start with your search, you have to select what product line you are interested in. You simply have to click on it and the context menu on the left of your screen will unfurl and you will be taken to the search screen.

The search function allows you to ask questions about an entire product line or a particular machine in all content units created or uploaded by you or other users. These content units come in the shape of documents, tutorials, articles or expert answers so we can get you the most valuable result for your query.

The response generated is a stochastic outcome to your query, supported by the listed sources. This suggests that the answer to the same query may not consistently yield identical results.

Wanna learn more about AI Generated Answers?

Cross-Product Search⚓︎

Cross-Product Search enhances the precision and efficiency of information retrieval across your knowledge database. This feature allows users to focus their queries within specific product categories or groups, ensuring more relevant search results and quicker access to specific items. By defining the search scope to include specific groups or machines, users can streamline the process of finding necessary information, reducing the need to sift through irrelevant data or identify the right machine.

In addition to product-specific searches, Cross-Product Search can scan through all your documents, making it easier to locate essential information. This feature simplifies information search, making it faster and more intuitive, thereby enhancing the overall user experience.

Search Results⚓︎

The results of your query are prioritized by relevancy and then recency. That is also applied when the source of the result is in a different language than the query. Simply put, if you ask a question in German, but the document where the answer is found is in English, the results will show you the translated document with your answer in German.

Results of a search query are marked with tags indicating the original language of the content, as well as from where was the answer extracted: documents, tutorials or articles.

Filters⚓︎

Filters can help you narrow your search based on tags–depending on the selected machine or product line, language, or the publication date of the documents.

1. Language⚓︎

You can filter based on the existing languages supported by your organization. The Language that is selected by default is the Language of your system.

Selecting the tag “All Languages“ will provide results in all languages that are listed in the filter dropdown. Choosing only one Language will show you results in that Language and documents that have been translated from their original Language to your selected filter.

IIf you wish for the system to support a language other than our default options(English,German, Spanish, Chinese), please reach out to our sales team.

2. Publication date⚓︎

Additionally, you can filter the documents based on the publication date of the documents. These filters can be especially useful if you search for the newest version of a Software document.

3. Tags⚓︎

You can refine your search by using tags as filters, ensuring that you receive responses exclusively from articles or documents associated with the specific tag or tags you've chosen. Additionally, tags are organized in a hierarchical structure, enabling the use of multiple levels of tag categories such as Software or User Manuals.

Feedback⚓︎

We take your feedback seriously. If you think the results you received for a specific query are not correct or helpful, we invite you to offer us feedback through two different channels.

Results not helpful

Clicking on Results not helpful will trigger a window that allows you to specify the reason you believe the provided Generative Answer is incorrect.

You have the option to choose from the checkboxes provided by our team and/or add your own thoughts regarding the results to your query, suggesting ways for improvement. Our team will get back to you as soon as possible with a solution.

Downvoting the Generative Answer

Downvoting the Generative Answer will prompt a window that enables you to choose reasons from a list provided by our team, or you can submit your own explanation for why you believe the answer is not correct.

Upvoting the Generative Answer

Upvoting the Generative Answer helps us understand that the provided information was useful and accurate. This feedback assists our team in recognizing high-quality responses and continuously improving the system. This interaction will make the document more relevant in future searches and will give it more visibility in future interactions.