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Ask Assistant⚓︎

The Ask Assistant feature is your gateway to leveraging AI-driven knowledge management in Virtual Assist. It enables you to interact with the system to find accurate and detailed answers to your queries. By understanding its capabilities and using it effectively, you can maximize your productivity and access the most relevant information in no time.

Skills⚓︎

The Ask Assistant is designed to support you in the following ways:

1. Chat⚓︎

Start a conversation with the assistant. It can help you reach a specific asset, translate or correct the grammar of a text, or give you advice regarding general inquiries. Use it as your partner and expert in various topics, available 24/7.

Note

Example Query: “Write an email explaining the above. Write it in Portuguese please.”

The Assistant can access the different resources uploaded to Virtual Assist. This means that all documents, articles, tutorials, expert answers and the logbook entries can be found through chat interactions.

When asking a question or manually activating the Search skill manually, the Assistant will look through all the knowledge sources available and provide the best possible answer. This answer also has sources to argument it and to check where the information came from.

Note

Example Query: “Did this machine get a head replacement recently?”

3. Document Match⚓︎

Sometimes you might not need a full answer from the Assistant, but you need to access a document quickly. For this reason we enabled the Document Match skill. This means that when asking the assistant for a specific document title or telling it to show a specific document, it will perform a smart document search, and show the matches it found.

The goal is to ensure you can access information from a single place and for the assistant to adjust to your needs, and your own necessities when retrieving knowledge.

Note

Example Query: “Let me get the conformity declaration”

How to Use Ask Assistant?⚓︎

1. Decide Which Context to Use⚓︎

You can start with a wide approach on the context the Ask Assistant will have, or you can use the Filters Tab on top of the screen, to select a specific asset or assets you want to work with. This ensures that the interactions will focus on specific assets and have less information available at the time of asking questions, to have more accurate results.

Depending on your interaction, you should define the context through the filters. If you are not sure where you are looking for information, use a wide approach and let. the Ask Assistant guide your questions with our narrowing down mechanisms.

Else, if you are sure of where your information is, you can always set up the specific asset you want to work it as a filter and then ask the questions, so your results become more accurate.

2. Structure Your Query⚓︎

To get the best results:

  • Use natural language: Write your question as if you were asking a colleague. This will help the system and provide better interactions.

3. Refine and Iterate⚓︎

If the results aren't what you expected:

  • Use the Assistant's suggestions to clarify or refine your query.

How do I make the most out of the Ask Assistant?⚓︎

1. Be Specific⚓︎

Instead of asking "How does this work?" try:

  • "How do I calibrate the energy inverter for a new solar panel?"
  • "What are the troubleshooting steps for a misaligned conveyor belt in Line 3?"

2. Leverage Feedback⚓︎

If the Assistant suggests refining your query or selecting a specific context to work with, consider adding details or clarifying terms to improve the response quality. The results will improve with the additional information provided.

How can I make the Assistant learn from my interactions?⚓︎

Your feedback is essential for improving the Ask Assistant feature. If you find the results unhelpful or inaccurate:

  • Mark Results Not Helpful: Share details about why the result didn't meet your expectations.
  • Downvote the Answer: Provide specific feedback on how the answer can be improved.
  • Upvote Helpful Answers: Let us know when the Assistant meets or exceeds your expectations.

By using these feedback tools, you contribute to enhancing the system's accuracy and relevance over time.

How to Start a New Chat?⚓︎

To begin a fresh interaction with the Ask Assistant, you can reset the conversation context to ensure that your next query starts with zero prior information. This can be done in the following ways:

1. Use the "New Conversation" Button⚓︎

  • Click on the "New Conversation" button available in the Assistant interface.
  • This will clear any prior context and create a completely fresh session for your next query.
  • Ideal when you want to switch topics or start a new inquiry unrelated to the previous one.

2. Refresh the Page⚓︎

  • Refreshing the Ask Assistant page will also reset the chat.
  • This method is a quick way to clear the session and start over with a blank slate.

Why Start a New Chat?⚓︎

Starting a new chat ensures:

  • The Assistant does not rely on previous context, which could lead to irrelevant or less accurate responses.
  • A focused and accurate interaction, especially when transitioning between unrelated queries or topics.

Upcoming Features⚓︎

1. New Skilss⚓︎

We plan to bring other capabilities to the toolset of the Ask Assistant, for automating docuemntation processes and enable more collaboration with it.

2. Chat History⚓︎

Saving previous interactions you have had with the Ask Assistant, we can develop a system to retrieve these interactions an dbe able to continue them if necessary.